2 pm: order for 1 package of 4 napkins arrives in inbox
2:30 pm: phone call from customer, I tried to order 4, but your cart messed up and only got 1. Ignoring the fact that this is not posisble, I change order to 4 packages.
2:45: email from customer, stating same thing, but that he wants 5 packages.
3:00 phone call from customer saying he wants 4 packages, no I mean 5.
3:05: email to customer, trying to clarify how many packages.
3:15: email from customer. 5 packages.
3:30 Calculate remaining amount due for additional packages plus shipping, send PayPal bill for the additional cost.
3:45: email from customer, I mean 4 packages.
3:48: recalculate, edit PayPal bill.
3:50: customer wants 5 packages.
4:00: edit PayPal bill again
next morning: customer has emailed overnight, stating he wants 4 packages, and to please send PayPal request to this other email address, since he DOES have two different emails, you know.
10:00 adjust PayPal bill and resend to stated email address
10:05: he meant FIVE packages. Adjust bill.
4:00 bill is paid.
Next day: Mail out 5 packages of napkins.
1 week later (today): Customer has received package, sends angry email claiming I only sent 4 packages, but he’d like another 5 packages when I have time.
12:22 today: refund for cost of 1 package of napkins, knowing I’ve been majorly screwed over. Suggest customer uses website to order additional napkins, and hope that we don’t go through this again.